How Can We Help?
Our team is here to help you get the most out of Rostr. Reach out and we'll get back to you as soon as we can.
Email Us Directly
For any questions, issues, or feedback, send us an email and a member of our team will respond — typically within one business day.
support@rostr.usWhat We Can Help With
Account & Sign-In
Trouble signing in, updating your profile, or managing your account settings.
Scheduling
Questions about creating shifts, managing schedules, or configuring locations and roles.
Team Chat
Help with messaging, notifications, or reporting inappropriate content.
Billing & Subscriptions
Plan changes, invoices, payment methods, or cancellation questions.
Response Time
We aim to respond to all inquiries within one business day. For urgent account issues, please include "URGENT" in your subject line so we can prioritize your request.
Privacy & Security
Your data is handled in accordance with our Privacy Policy. If you need to delete your account, you can do so directly in the app under Settings, or email us and we'll assist you.